Same old story. Consumer goes to a car dealership. Consumer is unhappy with how he is treated at car dealership. Consumer bitches about car dealership on the internet. Car dealership
deals with consumer and makes the situation right calls up attorney. Attorney sends really ill-advised letter to consumer, and then consumer’s complaint about car dealership goes from being heard by 40 people to being heard by 4,000,000 people. (source)
If anyone out there can find a copy of the demand letter, I would love to a) read it, and b) give it a fair critique. The letter is here. Not much to critique.